Key Responsibilities

- Support the design, execution, and tracking of key programs and initiatives across the CSM MM portfolio (e.g., onboarding workflows, merchant re-engagement programs, PPC frameworks).
- Collaborate with cross-functional teams (e.g., Product, Sales, Analytics) to collect data, gather inputs, and prepare insightful reports for leadership.
- Create dashboards, trackers, and documentation that help improve visibility and accountability across ongoing initiatives.
- Identify bottlenecks, process gaps, and operational inefficiencies and propose structured solutions.
- Assist in planning and coordination of internal reviews, OKR tracking, and merchant success frameworks.
- Help organize merchant NPS feedback loops and create summaries for actionable insights.





What We re Looking For

- Strong interest in Customer Success, Strategy, and Program Management within a fast-paced, high-growth tech setting.
- Excellent communication, documentation, and stakeholder management skills.
- Proficiency in Google Sheets, Slides, and basic project tracking tools
- A proactive attitude, structured thinking, and ability to manage multiple moving pieces with attention to detail.

Skills: Ppc, Stakeholder Management, Product Sales, Project Tracking, sales analytics, Operations

Experience: 0.00-0.00 Years

📌 Intern - Program Management (Bengaluru)
🏢 Razorpay
📍 Bengaluru