Job Title: IT Specialist
Company: Frodoh
Location: Mumbai, Maharashtra
Job Type: Full time
Working Days: 5 days Onsite
Experience: 2-4 years

About Frodoh

Frodoh is looking for a proactive and technically sound IT Executive to join our Mumbai team. The ideal candidate will be responsible for ensuring the smooth functioning of day-to-day IT operations, supporting employees with technical issues, maintaining IT infrastructure, and helping the organization stay secure and productive.

Key Responsibilities:

- Provide day-to-day IT support to employees for hardware, software, network, email, and system-related issues.

- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.

- Manage user accounts, access rights, passwords, and permissions across company systems.

- Troubleshoot LAN, Wi-Fi, internet connectivity, VPN, and other network-related issues.

- Manage IT assets, maintain accurate inventory, and track allocation of laptops and other equipment.

- Coordinate with external IT vendors and service providers for hardware, software, networking, and maintenance requirements.

- Perform regular system updates, software installations, antivirus checks, and basic security maintenance.

- Ensure timely backup of important business data and assist with data recovery when required.

- Monitor IT infrastructure and proactively identify and resolve technical issues.

- Maintain documentation of IT processes, assets, configurations, and support tickets.

- Assist with onboarding and offboarding employees, including system setup, access provisioning, and asset handover.

- Support video conferencing,



meeting-room technology, and other workplace IT requirements.

- Follow and help implement company IT policies, cybersecurity practices, and data-security standards.

- Provide basic training and guidance to employees on IT tools, applications, and security best practices.

- Escalate complex technical issues to senior IT personnel or specialized vendors when necessary.

Required Skills & Qualifications:

- Bachelor's degree/diploma in Information Technology, Computer Science, or a related field.

- 2-4 years of experience in IT support, desktop support, IT administration, or a similar role.

- Good knowledge of Windows operating systems, Microsoft Office/365, email systems, and common business applications.

- Basic understanding of networking concepts including LAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN.

- Hands-on experience with computer hardware, peripherals, printers, and troubleshooting.

- Familiarity with antivirus, endpoint security, software updates, and basic cybersecurity practices.

- Strong troubleshooting and problem-solving skills.

- Good communication and interpersonal skills.

- Ability to prioritize multiple support requests and work independently.

- Strong documentation and organizational skills.

Preferred Skills:

- Experience with Microsoft 365 administration.

- Knowledge of cloud-based applications and SaaS platforms.

- Familiarity with IT helpdesk/ticketing systems.

- Basic knowledge of Active Directory/Azure AD or equivalent identity-management platforms.

- Experience managing IT assets and vendors.

- IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent will be an advantage.

📌 IT Specialist (Mumbai)
🏢 Frodoh Business Solution
📍 Mumbai