Key Responsibilities:
- Handle incoming calls, emails, and chats from customers professionally and promptly.
- Provide accurate information about products/services, company policies, and order status.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Maintain detailed records of customer interactions using CRM systems.
- Collaborate with internal departments to resolve complex issues.
- Follow up with customers to ensure their issues are resolved.
- Suggest improvements in processes to enhance the customer experience.

Requirements:
- Bachelor's degree or equivalent work experience.
- 1-3 years of experience in customer service or a related field.
- Excellent communication (verbal and written) and interpersonal skills.
- Proficiency in using CRM systems and Microsoft Office tools.
- Ability to multitask, prioritize, and manage time effectively.
- Patience, empathy, and a positive attitude under pressure.

📌 Customer Service Executive (Pune)
🏢 EarlySalary Services
📍 Pune