Role Summary
We are seeking a highly motivated Microsoft Dynamics 365 Finance & Operations Functional Consultant to support and maintain enterprise D365 F&O; solutions for global customers. The consultant will be responsible for incident resolution, service request handling, minor enhancements, user support, process optimization, and ensuring smooth business operations across Finance and Supply Chain functions.

The ideal candidate should possess robust functional knowledge of D365 F&O;, experience in support environments, and the ability to collaborate with business users, technical teams, and stakeholders across geographies. Domain expertise in Finance, Manufacturing, Supply Chain, Retail, or Distribution will be an added advantage

Key Responsibilities
Application Support & Maintenance

Provide Level 2 and Level 3 functional support for Microsoft Dynamics 365 Finance & Operations.
Analyze, troubleshoot, and resolve functional issues within SLA timelines.
Monitor ticket queues and manage incidents, service requests, and problem tickets.




Perform root cause analysis and implement preventive measures.
Coordinate with Microsoft and technical teams for issue resolution.

Business Process Support

Understand client business processes and provide functional guidance.
Support Finance, Procurement, Inventory, Warehouse, Sales, and Production processes.
Assist users in resolving transactional and process-related issues.
Validate business requirements and recommend standard D365 F&O; capabilities.

Change Requests & Enhancements

Configure system changes and support minor enhancements.
Prepare functional specifications for development requirements.
Coordinate testing activities and validate solutions.
Support periodic releases, deployments, and regression testing.

User Training & Documentation

Create knowledge articles, SOPs, and support documentation.
Conduct user training sessions and knowledge transfer activities.
Assist end-users with process adoption and best practices.

📌 Microsoft Dynamics 365 Finance (Navi Mumbai)
🏢 3i Infotech
📍 Navi Mumbai