We are seeking an experienced Lead for our Call Centre Operations to join our agile team. The successful candidate will be responsible for delivering exceptional customer service and driving the digital transformation of our business. The candidate will play a vital role in overseeing the smooth functioning of our call centre, ensuring that the team consistently meets and exceeds customer expectations.

Role and Responsibilities (What You'll Do): - Provide strategic leadership and direction to the call centre team to ensure the highest level of customer service. - Drive the digital transformation of our call centre operations, leveraging data analytics, cloud solutions, and enterprise application management. - Develop and implement process improvements to enhance efficiency and effectiveness.



- Collaborate with cross-functional teams to align call centre operations with overall company goals. - Manage performance metrics and KPIs, ensuring that targets are consistently met or exceeded.

Qualifications (What You'll Bring): - Minimum 12 and maximum 15 years of experience in managing call centre operations. - Demonstrated experience in driving digital transformation in a call centre environment. - Proven skills in data analytics, cloud solutions, and enterprise application management. - Strong leadership skills, with a track record of leading high-performing teams. - Excellent communication skills, with the ability to collaborate effectively with cross-functional teams.

📌 Lead - Call Centre ops (Noida)
🏢 Paytm Insurance Broking Pvt
📍 Noida