Job Description

About the Role

We are seeking a proactive and customer-focused Customer Support Officer to support our global customer network. The role involves managing customer inquiries, coordinating with cross-functional teams, ensuring timely order fulfillment, and driving customer satisfaction.

Customer Support & Relationship Management
- Serve as the first point of contact for customers via tickets, email, phone, and chat.
- Manage customer inquiries and service requests in a qualified and timely manner.
- Take full ownership of customer requests through to resolution.
- Escalate complex issues to the appropriate internal teams when required.
- Ensure high levels of customer satisfaction through proactive communication and follow-up.
- Support customer centers across multiple countries within our global network.

Order Management & Supply Chain Coordination
- Monitor customer orders and provide accurate order status updates.
- Coordinate with Planning, Procurement, Shipping, Warehouse, Inventory, and Sourcing teams to ensure order fulfillment.




- Analyze customer orders and maintain an accurate open order book.
- Manage backorders and drive actions to minimize aging and delays.

Be the single point of contact for export orders, from order booking till shipment.

In Your Scope

Planning & Procurement Support
- Plan and procure certain parts and product categories.
- Coordinate material availability with supplier, sourcing and planning teams.
- Support inventory management and supply continuity.

Training & Continuous Improvement
- Train customer centers on ticket management processes and best practices.
- Participate in regular meetings with customer centers to align expectations and priorities.
- Identify process improvement opportunities through ticket analysis and customer feedback.
- Promote knowledge sharing and best practices across the organization.

Your skills and experience

Education
- Bachelor’s degree in supply chain management, Business Adm

📌 Customer Support Officer (India)
🏢 Atlas Copco
📍 India