SupportLead –Identity:SailPoint(L3)

Roles Responsibilities

SupportEngineer(L3-SupportLead)forSailPointIdentityIQ.

TheL3andLeadwillbepartofRNS’soverallIAM-managedservicesTeamdeployedat the customer site to deal with SailPoint incident support, problem management, change management, platform configuration, performance improvement maintenance. He willbe the single point of contact betweenthe customerand the internalteam.

Location:Noida,India

Mode of work:Workfromtheoffice(Daily)

Qualification

Bachelor'sdegreeinComputerScience/InformationTechnology,orarelatedfield.
5-8yearsofrelevantexperienceinSailPointsupport.
ExperienceindrivingL3LeveltroubleshootingofIAMSolutionwithSailPointIIQ
ExperienceinhandlingchangemanagementwithIIQ.
MSP (Managed Services Provider) experiencesupporting multiple customers’ infrastructure.
Should have experience working with large-scale IAM implementation with multiple stakeholders.
Productcertification(preferred).

JobDescription

Handle end-to-end IAM-managed support (as per SLA), e.g., Incident Management, problem management, change management,



and knowledgemanagement.
ResponsibleformanagingtheteamcomprisingL1,L2,andotherL3teammembers.
CoordinateandcollaboratewithcustomerTeams.
DrivecomplexSailPointissuesandresolvethemtoclosure.
Drive RCAandhandlethecompleteproblemmanagementprocess.
Act as the primary point ofcontact for all onsite IAM-related issues, queries and deployments.
Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions.
Docustomdevelopment,andproductperformanceoptimisatione.g.Application onboarding, workflow changes and SSO integration.
ResponsibleforChangemanagement,raisingCRsinServiceNow/JIRAetc.
Understand IAM solution design and configuration. Transition services post- deployment and operationalizing IAM solutions.
Should beabletoextendconfiguration for Role-BasedAccessControl(RBAC)and Segregation of Duties (SoDs).
Initiate,configure, execute,and support SailPoin

📌 Support Lead – Identity SailPoint (Noida)
🏢 RNS Technology Services
📍 Noida