Department – Customer Engagement

Location – Bangalore

Novo Nordisk India Pvt. Ltd (Affiliate Office)

Shape the future of customer engagement through digital innovation, data governance and responsible AI – all in service of reaching more patients across the globe.

Your new role

As Sr Manager – Digital & Data Innovation and Governance, you will sit at the intersection of innovation, data and compliance, driving how we engage with healthcare professionals and patients through smarter, more connected digital experiences. This is a role where strategic thinking meets hands-on execution – from identifying emerging technologies and leading proof-of-concept pilots to building the governance frameworks that keep our data trusted and our practices compliant.

Your Key Responsibilities Will Include

Identifying and evaluating cutting-edge digital and technology-enabled approaches – including AI, automation, conversational platforms and digital health solutions – to improve HCP and patient engagement
Co-creating new engagement concepts, pilots and use cases with Omnichannel,



Patient Engagement, Marketing and Medical teams, and leading them from ideation through to scale-up
Establishing and maintaining data governance frameworks, including data ownership, stewardship, quality standards, metadata, access controls and retention requirements
Enabling trusted data products, dashboards and insights that support engagement decision-making, while driving data literacy across relevant teams
Conducting and coordinating IT risk assessments for digital platforms, data solutions, AI use cases, vendors and integrations – covering privacy, cybersecurity, access management and third-party risk
Establishing responsible AI controls, including use-case assessment, human oversight, transparency, validation and ongoing monitoring
Acting as the Digital, Data and Governance subject-matter expert for Customer Engagement, representing the function in relevant global digital, data, risk and governan

📌 Sr Manager, Digital (Bengaluru)
🏢 Novo Nordisk
📍 Bengaluru