Medical Virtual Assistant (MVA)

Remote | Chiropractic Clinic | 30 Hours/Week | $5-$6/hour
performance-based increase after 6 months

Position Overview

We are seeking a highly capable Medical Virtual Assistant (MVA) to support the overall operational health of a busy healthcare clinic. This role is ideal for someone who is very sharp, proactive, detail-oriented, emotionally intelligent, and able to take ownership of important clinic workflows with minimal supervision.

This is not a basic task-following role. The ideal candidate must be able to think ahead, identify operational gaps, take initiative, and help remove administrative and billing-related tasks from the provider's plate.

We are looking for someone with excellent English communication skills, strong executive presence, high accountability, and the ability to build a trust-based working relationship with the provider and care team.

Key Responsibilities

Insurance Verification

Verify patient insurance after the patient checks in, typically around 15 minutes after the scheduled appointment time.



Ensure all insurance information is accurate, updated, and properly documented.

Denied Claims Management

Review denied claims, identify denial reasons, and assist with claim reprocessing. Track issues, follow up on missing information, and help prevent repeat claim errors.

EOB Processing

Review and process Explanation of Benefits documents. Help organize, validate, and explicit EOB backlogs while ensuring billing and insurance documentation is accurate.

Patient Balance Resolution

Review outstanding insurance balances and patient account issues. Track unresolved balances, identify the source of the issue, and coordinate next steps for resolution.

Claims Processing

Support claims-related workflows, including Cigna and Veterans Affairs claims. Ensure claims are reviewed, tracked, and escalated when necessary.

Payment Coordination

Assist with vendor payment coordination, including check payments when needed. E

📌 Medical Virtual Assistant (Bengaluru)
🏢 Go Lean Health
📍 Bengaluru