Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities - Effectively communicate in a clear and professional manner at all times - Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners - Effectively manage sensitive cases by reporting up the escalation matrix - Demonstrate excellent time-management skills - Maintains or exceeds targeted performance metrics - Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications - Graduation in any specialization from a recognized university. - Ø Excellent communication skills (written and verbal).
- Ø Ability to communicate correctly and clearly with all customers - Ø Positive comprehension skills - ability to clearly understand and state the issues customers present - Ø Ability to concentrate - follow customers issues without distraction to resolution - Ø Work successfully in a team environment as well as independently - Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer - Ø Excellent typing skills - Ø Demonstrates an ability to successfully navigate websites - Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications - *Logistics background and Experience in similar role - * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
📌 Transportation Representative, Transportation Representative (India)
🏢 Amazon
📍 India