Description
This is an Internal document.

Role: Tech Support Engineer 1

Job Description / Job Role

811 Banking Operations & Debit Card/Account Monitoring

 Monitor customer accounts and verify scheme codes, account

eligibility, and product criteria.

 Monitor debit card issuance, including physical/virtual debit cards and

applicable card limits.

 Coordinate with respective business/operations teams for resolution

of system-related issues.

 Highlight process gaps and exceptions to the concerned teams and

follow up until closure.

 Support account-level corrective actions, including reversal/recovery

of incorrect amounts where applicable.

 Maintain and share account-level details/screenshots/evidence for

issue investigation.

 Coordinate with stakeholders for customer-level remediation and

resolution.

 Help re-propagated data between finacle & BCIF

Key Responsibilities:

811 Account Process Control _Monitoring _ Reconciliation | Scheme Code

Validation | Debit Card Issue Resolution| Reversal/Recovery

📌 Tech Support Engineer 1-Digital Banking Kotak 811-Regional Sales (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai