Requirement:
- Minimum 1 to 3 years of experience in application support or a related field.
- Robust analytical and problem-solving skills.
Role and responsibility:
- Provide first and second-level support to users experiencing application issues.
- Troubleshoot and resolve software problems, escalating complex issues to the development team when necessary.
- Document and track all support requests using a ticketing system.
- Communicate effectively with users to understand their needs and provide timely updates on issue resolution.
- Contribute to the development and maintenance of knowledge base articles and other support documentation.
📌 Application support Engineer (Mumbai)
🏢 Unistanz software
📍 Mumbai
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