Responsibilities
- Organizes and coordinates assigned client account work in a timely and profitable manner.
- Ensures that assigned accounts are on track at all times providing regular updates to the client.
- Proactively obtains status updates for ongoing projects.
- Offers proactive solutions to the client when informing them of an issue.
- Provides quotes, organizes and processes samples for assigned client accounts.
- Coordinates work with the Operations team, QA and Business Support and other pertinent employees.
- Prepares client proposals, report, specifications, technical information, etc.
- Follows up on inquiry calls; respond to specific client inquiries promptly and professionally.
- Participates in trade shows and technical conferences.
- Presents obtained knowledge and information to team/appropriate coworkers after event.
- Works with business support to bill clients in a timely, concise and profitable manner.
- Provides training to colleagues on programs and processes.
- Also provides technical support to in house employees as needed.




- Maintains up to date knowledge of regulations and product expertise and utilize that knowledge to develop recent business with clients.
- Provide technical consultation to clients directly and/or through coordination with internal technical team.
- Keeps up to date with regulations and provide updates to clients.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.

Qualifications
- General degree or equivalent, preferably in Textile Technology / Textile Engineering
- 8-10+ years of laboratory / testing experience in textile domain
- Familiarity with government agencies and regulations as they apply.
- Working knowledge of Microsoft Office Suite.
- Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
- Must be able to identify pro

📌 Senior Client Services Specialist (Gurugram)
🏢 UL Solutions
📍 Gurugram