TheraYog is a wellness company deeply committed to excellence in holistic health, combining traditional yoga, Ayurveda, and compassionate care. With online yoga classes, doctor consultations. TheraYog integrates ancient wisdom with up-to-date convenience.

Key Responsibilities
1. Workflow & Process Management
- Design, implement, and refine operational workflows for digital service delivery, customer lifecycle management, and post-purchase processes.
- Identify bottlenecks and lead initiatives to optimize service fulfillment, reducing customer escalations.
- Collaborate with cross-functional teams (Sales, Service, Customer Support) to ensure end-to-end process clarity.

2. IT Systems Oversight
- Manage and maintain business-critical software: CRM, WhatsApp Business API, automation tools, payment gateways, and digital delivery systems.
- Coordinate with developers and vendors for system upgrades, plugin conflicts, and website troubleshooting.
- Support and maintain the company’s WordPress website and recommend technical enhancements for user experience.

3.



Automation & CRM Optimization
- Implement and manage CRM automations for lead nurturing, customer follow-ups, and internal task management.
- Work with third-party tools like Zapier, Pabbly, Make, and WhatsApp cloud API for process automation.

4. Vendor and Tech Partner Coordination
- Oversee contracts and relationships with IT vendors, hosting providers, payment gateway partners, and software suppliers.
- Ensure timely issue resolution, SLA compliance, and service continuity.

5. Risk and Escalation Management
- Act as the escalation point for operational breakdowns (technical issues, data inconsistencies, payment failures, or customer service lapses).
- Define risk mitigation plans and business continuity protocols.

6. Team Collaboration & Leadership
- Train junior staff and ensure that operational and tech knowledge is shared.
- Monitor team performance and promote a culture of structured execution and proactive

📌 Digital Operations Specialist (Noida)
🏢 TheraYog
📍 Noida