About Paytm:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology

About Team:

Be a part of one of Paytm's fastest growing businesses - Travel. Travel was launched in 2016 and in less than 12 months we became India's 2nd largest online travel booking platform for Flights, Trains, Hotels and Bus tickets. Paytm's Travel business is entirely based out of Bangalore. We are like a 300-member startup within Paytm working in a fast paced workplace. Our team comprises Product & Design, Engineering, Business and Customer Experience functions. Paytm Travel has revolutionized the travel industry - with a goal to empower millions of travelers who choose us as their preferred travel partner.

About the Role:





We are looking for a Product Manager to take ownership of the Post-Sales & Customer Experience lifecycle for all Paytm Travel products. This critical role focuses on transforming the post-sales setup by efficiently addressing user issues, significantly boosting customer satisfaction, and ultimately driving customer retention. You will implement a Collective Problem-Solving approach, which involves both optimizing established self-service funnels and strategically deploying AI to resolve complex use cases with minimal friction.

Key Responsibilities

-
AI-Driven Hybrid Strategy: Define and own the end-to-end product lifecycle, creating a seamless blend of traditional funnel building and optimization with cutting-edge AI to ensure the timely and effective resolution of customer problems.

-
Execution & Scaling: Collaborate closely with the engineering team to scope, prioritize, and deploy AI solutions across all relevant product touchpoints

-
User-Centric Insight: Develop a deep understa

📌 Product Manager (Noida)
🏢 One97 Communications
📍 Noida