Job Details:
Business Unit: Collections
Team: Retail Asset Collections
Reports to: Collection Manager – SLI
Location: Multi-Locations
Role Type: Collection Officer-SLI-Collections
Direct Reportees: 0
Travel Required: Customer Visits
Job Band Range: S1 & S2
JD Created Date: 09-Nov-17
JD Updated Date: 04-Aug-25
Version No: 1.1
Job Purpose:
Collecting payments on overdue Customers
Job Responsibilities:
Visiting delinquent customers and following up on payments on PTP dates.
Achieving money collection productivity targets.
Ensuring trails updates are recorded in VYMO / web-collections.
Making calls on the portfolio through recorded lines (DID).
Adhering to all Bank processes in Unit performance and COC.
Managing cash deposit process within TAT & Settlement letter Process.
Delivering monthly performance on allocated portfolio in terms of resolution, roll backs, recovery rates/values as per target.