Core Responsibilities:
1.Manage day to day activities of the team and their performance.
2.Monitoring calls and guide Tele-callers to achieve and improve on the performance & delegating task to team members.
3.Set goals and handle tele-callers by coaching on sound Collections practices.
4.Regular feedback to tele-callers.
5.Ensure team meets daily Collection target.
6.Preparing Roster, Shrinkage and Attrition calculation, Agent report etc.
7.Motivating the team to achieve team and organizational goals.
8.Developing and implementing a timeline to achieve targets.
9.Conducting/ facilitating training of team members to maximize their potential.
10.Conducting weekly performance review.
11.Creating a pleasant working setting that inspires the team. Key personal competency.





Preference and Qualification:
1.Eligibility for application is limited to individuals at Band 2, & 3A/3B.
2.Employees must have completed one year with Fibe.
3.Applicants must have fulfilled a minimum of one year in their current role.
4.Candidates must not have been on a Performance Development Plan (PDP) or received any warning letters within the past one year.
5.Prior to applying for the position, please notify your reporting manager.
6.Excellent communication skills (written & oral)
7.Graduation Compulsory

📌 Deputy Manager (Pune)
🏢 EarlySalary Services
📍 Pune