Scope:

Core responsibilities is required to:- Provide excellent customer experience and solution support to BY customers with end-to-end ownership, proactive and cutting-edge approach- Plan and execute implementation of high service quality through continuous improvements in the operational processes by regular tracking of operational metrics and leveraging lean methodology, automation etc.- Own Tier 2/3 customer solution as required, enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service-- Consistently demonstrate customer centricity and relentless attitude to innovate through positive teamwork beyond his/her team- Build and demonstrate high competency in product and domain, Azure & relevant tools and technologies, solution architecture etc.

Our current technical environment:
• Webservers IIS, Tomcat
• Cloud Architecture: MS Azure (Application gateway, Virtue Networks, Event Hub, Azure AD)
• Frameworks/Others: SQL, RDBMS, ASP.Net, Java, Python

What you’ll do:




- Be part of Solution transition to Support
- Work with Product Development in order to resolve customer adoption and consumption issues.
- Work with Product Development in cases where customer’s requirements are generic and is a good fit for the products future state.
- Understanding of Database structures. Understanding of various functional platforms and infrastructures.
- Understands BY’s product suite to convey relationships and touchpoints to the customer.
- Responsible for the quality service, including communication, resolutions, and case content.
- Maintain customer satisfaction - level of service, monitor SLA compliance
- Ensures quantity and quality content in the Knowledgebase. Create knowledge base articles for recurring issues.
- Manages the day-to-day team activities to ensuring adherence of operational guidelines.
- Adherence to department and company operational guidelines, meet organization and personal g

📌 Support Engineer 2 (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore