Job Description

Role: Customer Support Officer - BPO

Location: Pune/Mangalore

Who are we looking for?
- Graduate individuals with excellent communication skills and minimum 1 year of experience in BPO/ Customer Service industry
- Analytical skills

Technical Skills:
- Operating the computer- Intermediate
- MS Office - Intermediate
- Avaya/Phone Operating skills – Beginner
- Fluent in Spoken and written English with effective Business Communication
- Communication in neutral accent over phone
- Active listening and probing skills
- Basic knowledge of Insurance
- Typing Speed 30 WPM

Process Skills:
- Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
- Record interaction using client system with proper classification
- Refer Knowledge base and perform task as per defined process
- Follow up and closure of interactions to ensure customer satisfaction
- Passionate about customer service
- Comfortable with Rotational shifts, extended working hours and weekly offs.
- Candidate should clear the V&A; and online typing tests





Behavioral Skills:
- Positive energy
- Positive attitude
- Self learner

Qualification:
- Any Graduate, Freshers can apply

What’s in for you?
- At Mphasis, we promise you the perfect prospect of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
- With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
- You get an open and transparent culture along with freedom to experimentation and innovation

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, d

📌 Tr Customer Support Officer (Mangalore)
🏢 Mphasis
📍 Mangalore