About Roarbank
Roarbank is a digital banking platform launched by Unity SFB in collaboration with Fintech Farm, a global neobanking technology provider, in early 2025. Our ambition is to become the leading digital consumer bank in India through seamless customer experience, cutting-edge technology and efficient operations.

About Fintech Farm
Fintech Farm is a UK-based fintech building neobanks in partnership with traditional banks across emerging markets. With successful launches in six countries and more than 4 million customers, we're on track to build neobanks in 50+ markets, reaching over 100 million users.

About the role
The Process Trainer is responsible for ensuring operations teams are process-ready, compliant and aligned to business execution standards. The role focuses on delivering hands-on training for banking/NBFC processes, supporting floor readiness, minimising operational errors and ensuring adherence to regulatory and internal requirements.

What you will be doing;
Deliver end-to-end process training for KYC operations, including onboarding, documentation,



verification, regulatory checks and exception handling
Conduct customer support process training, covering customer interaction workflows, query resolution, service standards, escalation handling and compliance requirements
Deliver product, policy and process training for new joiners and existing operations staff
Conduct refresher and change trainings for SOP updates, audit findings, regulatory changes and process enhancements
Provide floor-level process support, coaching and real-time clarifications to customer-facing and backend operations teams
Ensure process certification, knowledge checks and readiness before floor deployment
Maintain training records, certifications and documentation in line with RBI and internal audit requirements
Analyse error trends, quality findings, customer complaints and audit observations to address execution gaps through targeted training
Work closely with Operation

📌 Process Trainer (Mumbai)
🏢 Roarbank
📍 Mumbai