About this role:

Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

In this role, you will:
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center workplace
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:
- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education





Desired Qualifications:
- Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses
- responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications
- Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes
- University degree in Business or related discipline
- Knowledge in chargebacks or cards operations
- Knowledge in Debit and Credit cards
- Strong analytical skills
- Good communication skills
- Flexi

📌 Associate Fraud (Hyderabad)
🏢 WELLS FARGO BANK
📍 Hyderabad