Department: Operation GBS Supply chain Customer Fulfilment
Company: Novo Nordisk Global Business Services (GBS)

Take ownership of end-to-end customer fulfilment across the EUCAN region – and help ensure life-saving medicines reach the patients who need them, when they need them.

About the department:

Operations GBS is at the heart of Novo Nordisk’s executional excellence and efficiency. Based in Bangalore, our department focuses on a wide range of operations-related activities, including marketed brands execution, medical affairs operations, omnichannel operations, commercial analytics, operational communications, customer fulfilment within the commercial supply chain, and sustainability. With a agile and collaborative atmosphere, we are committed to driving innovation and delivering exceptional results that make a difference in the lives of patients worldwide.

The position

As a Sr Associate – Customer Fulfilment, you will be the go-to person for all customer fulfilment processes across the EUCAN region.



Working at the intersection of supply chain operations and stakeholder collaboration, you will drive quality, timeliness and continuous improvement in everything you do. Your work will directly support the reliable delivery of Novo Nordisk products to patients around the world.

Day-to-day your tasks will include:
- Owning the full scope of EUCAN customer fulfilment processes, ensuring all activities are performed on time and with the highest quality standards
- Maintaining and updating the process log whenever changes occur, and ensuring the wider team is informed and aligned on updated procedures
- Serving as the first point of contact for escalations, conducting root cause analysis and reporting findings to internal teams and stakeholders
- Coordinating corrective and preventive actions for deviations, working closely with your team to eliminate recurring errors
- Building and nurturing strong stakeholder relationships through regular monthly meetings with

📌 Sr Associate (Bengaluru)
🏢 Novo Nordisk
📍 Bengaluru