HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

The Sales Support Manager reports to the Senior Director of Sales Support and leads and mentors the Sales Support Team. This role ensures operational excellence across key sales transactions in Salesforce, including quoting, sample orders, implementation/gratis, pilots, drop shipments, revisions, and case management. This role drives team performance and professional development, fosters collaboration with Account Executives (AE), Area Sales Directors (ASD), and other departments, and supports sales effectiveness, customer satisfaction,



and revenue goals by optimizing daily operations and maintaining a customer-centric approach.

Key Responsibilities:

Team Leadership & Oversight

-
- Manage and mentor a team of Sales Support Representatives in Pune, India.
- Set performance goals, conduct regular reviews, and foster career development. for direct reports and recommend personnel actions.
- Perform other personnel functions in accordance with company policy and legal requirements.

Sales Operations

-

-
- Oversee the Sales Support team’s accurate and timely processing of key transactions:
- Cost proposals and quotes
- Sample orders
- Implementations/gratis
- Dropship requests
- Order revisions and updates
- Case creation and resolution workflows
- Other sales transactions

Process Optimization

-
- Develop and maintain in-depth knowledge of Salesforce, SAP, Sales Hub, and Customer Care platforms.
- Identify and collaborate with the

📌 Mgr Sales Support (India)
🏢 HMH
📍 India