Job Title: Train & Air Booking Staff
Company: Nirav Tours & Travels Pvt. Ltd.
Location: Kandivali East, Mumbai.
Job Type: Full time
Job Description:
We are looking for a detail-oriented and customer-focused Train & Air Booking Staff to join our team at Nirav Tours & Travels Pvt. Ltd. The ideal candidate will handle reservations, issue tickets, and provide excellent customer service to ensure a seamless travel experience for our clients.
Key Responsibilities:
- Handle train and air ticket bookings, cancellations, and modifications.
- Assist customers in selecting the best travel options based on their requirements.
- Provide accurate information regarding fares, routes, schedules, and policies.
- Process payments and issue invoices for bookings.
- Coordinate with airlines, railways, and travel partners for smooth ticketing operations.
- Resolve customer inquiries and complaints professionally.
- Keep track of industry trends, fare changes, and promotional offers.
Requirements:
- Experience in train and air ticket booking (preferred but not mandatory).
- Knowledge of travel booking systems like Amadeus, Galileo, or IRCTC portal (a plus).
- Strong communication and customer service skills.
- Attention to detail and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
Benefits:
- Competitive salary based on experience.
- Incentives and performance-based rewards.
- Opportunities for growth within the company.