Salesforce Functional Business Analyst (CRM) Hiring Location
Kochi | Trivandrum | Gurgaon | Noida | Bengaluru | Chennai | Pune

Experience Range
5 to 10 Years
- Minimum 5+ years of experience as a Business Analyst
- Strong hands-on experience in Salesforce CRM environments
- Experience working across Salesforce Sales Cloud, Service Cloud, and CRM transformation initiatives

Must-Have Skills Salesforce CRM Functional Expertise
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce CRM Functional Analysis
- Salesforce Data Model Understanding
- Salesforce Configuration Knowledge

Business Analysis
- Requirements Gathering & Elicitation
- Requirement Analysis & Documentation
- Business Process Mapping
- Gap Analysis
- Impact Analysis
- Stakeholder Workshops
- User Story Writing
- Acceptance Criteria Definition

Documentation
- BRD (Business Requirements Document)
- FRD (Functional Requirements Document)
- User Stories
- Process Flows
- Functional Specifications
- Requirement Traceability

CRM Process Design
- Lead-to-Opportunity Process
- Prospect Management




- Case Management
- Customer Lifecycle Processes
- Sales & Service Workflows

Salesforce Configuration Knowledge
- Custom Objects
- Fields & Relationships
- Workflows
- Validation Rules
- Reports & Dashboards
- Basic Security Concepts

Testing & Quality Assurance
- SIT Support
- UAT Planning & Execution
- Test Scenario Creation
- Defect Tracking & Resolution
- Functional Validation

Data & Integration
- Data Mapping
- Data Migration Support
- Salesforce Integration Understanding
- Data Validation & Reconciliation

Agile Delivery
- Agile Methodology
- Scrum Framework
- Sprint Planning
- Backlog Grooming
- Sprint Reviews
- Jira / Agile Tools

Stakeholder Management
- Business Stakeholder Engagement
- Cross-functional Coordination
- Functional Workshops
- Requirements Walkthroughs
- Communication & Presentation Skills

Good-to-Have Skills Salesforce Certifications
- Salesforce Administrator Certification

📌 Associate III (Bengaluru)
🏢 UST
📍 Bengaluru