Job description

About Company:
eShipz: Simplifying Global Shipping for Businesses: eShipz is revolutionizing how
businesses manage shipping processes with a platform offering seamless multi-carrier
integration. Whether you're an e-commerce brand, manufacturer, or logistics provider, eShipz
streamlines supply chains with real-time tracking, automated labels, cost-effective rates, and
comprehensive reporting. The goal is to empower businesses by simplifying logistics,
reducing shipping costs, and improving operational efficiency, supported by an easy-to-use
dashboard and dedicated customer support.

Role Description
We are looking for a Technical Support to join our team. In this role, you will provide technical assistance
for customers—responding to customer inquiries via phone, email, chat, and web; diagnosing and
analyzing problems; working collaboratively with internal teams. This is a complex, fast-paced
environment, and you will own the most critical part of the customer experience.
Should be good at




● Interfaces with customers at all stages of the problem resolution process (including
understanding issues that customers are facing, communicating action plans,
explaining ongoing developments, and conveying resolution)
● Coordinate with the Sales team to onboard any current customer, hand-hold them with
various integrations.
● Coordinate with the Product Management / Engineering team for customer reported
queries.
● Demonstrates good judgement to actively assess situations, engage senior
resources/management (as and when needed) to resolve complex / escalated Customer
issues.
● Systematically gathers relevant information and analyses a broad range of factors
while investigating and resolving issues.
● Schedule, participate and where relevant lead Customer facing calls (being well
prepared knowing his/her audience, their related needs and shares information
accordingly)

What it takes
● Fantastic Customer-focused service skills (Empathy-based listening, written and
v

📌 Technical Support Junior (Bengaluru)
🏢 eShipz.com
📍 Bengaluru