A Position Overview

Position Title

Branch Operations Manager

Department

Operations

Level/ Band

401/301-Manager/Assistant Manager

Role Summary:

·Legal and HR Compliance

·Issuance and submission

·Claim investigation

·Recent process initiatives

B Organizational Relationships: Ensure 100% adherence to all the processes laid down by the IRDA guidelines and SOPs. Review and monitor all the operations activities to ensure highest level of efficiency.

Reports To

Cluster Operations Manager

Supervises

C Job Dimensions

Geographic Area Covered

Branch office

Stakeholders Internal

Advisors, Agency Managers, Operations-HO, HR, Internal Auditors / Compliance Review team, All Sales Channels

External

TPA’s, Claimants, Claims Investigators, Customers, Channel Partners

D Key Result Areas

Organization process

Key contributions

Legal and HR Compliance

·Maintain statutory compliance to all labor laws & local statutory requirements in coordination with Zonal HR.





·Ensure that all legal complaints & issues are dealt with tactfully & solved at the local level as far as possible

·Implement Compliance feedback of other branches.

·Submit quarterly HR compliance report on branch Statutory and HR compliance parameters.

·AML implementation across functions with NIL deviation

Issuance and submission

·Monitor new business acceptance / rejects and forward to Zone accordingly

·Co-ordinate with sales to resolve pendings

·Monitor cashier on acceptance of premium, petty cash and branch related activities

·Ensure that cash & cheques received at the branch are handed over for deposit under his supervision & according to the SOP

·Reconcile banking activities before close of business hours

·Ensure that cash in safe, safe key management, transit insurance etc is managed well

·Undertake verification and signing off of daily reports, receipts and banking activities including CSO log, CSO reject data, Physical verification of TR’s, audit trail reports etc

·Coordinate with zone

📌 Assistant Manager (New Delhi)
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📍 New Delhi