- Relationship Management
- Assisting in Building excellent long-term relationships with existing clients, maintaining regular exchange with them and advising them on how Axis Trustee can support their growth plans;
- Answering clients’ questions in a solution oriented manner;
- Collecting regular feedback from clients and share it with the internal teams as appropriate;
- Managing, monitoring and assuring client satisfaction;
- Collaborating with internal teams to address customers’ needs;
- Revenue Growth
- Identifying cross selling opportunities with existing clients;
- Assuring Axis Trustee is and remains client’s preferred partner;
- Client profitability
- Assisting in invoicing and recovery.
- Monitoring scope of service with agreed terms.