Job Title - Head – Sales Operations (Payments Fintech)

Location - Noida

Experience - 12–18 years (with 5+ years in senior sales operations leadership)

Industry - Payments / Fintech / Acquiring / Payment Gateway

Job Summary

We are looking for a seasoned Head of Sales Operations to lead and scale all backend and support operations for the sales function in a payments-focused fintech organization. The role is responsible for building robust sales operations that support enterprise merchant onboarding, commercial rate changes, invoice clearances, backend merchant operations while ensuring regulatory compliance, operational efficiency, and scalability.

This role will act as the backbone of the sales organization—enabling faster merchant onboarding, accurate reporting, seamless coordination with risk and compliance, and high sales productivity across payment products.

Key Responsibilities

Sales Operations & Merchant Enablement
- Own end-to-end sales backend operations for merchant acquisition (SME, mid-market, and enterprise)
- Support sales teams across payment gateway, UPI,



card acquiring, and value-added services
- Design and manage SOPs for lead flow, merchant onboarding, activation, and go-live processes
- Improve onboarding TATs and merchant activation rates

CRM, MIS & Funnel Management
- Own CRM configuration, governance, and data accuracy for merchant and enterprise sales
- Build and manage sales MIS, pipeline dashboards, and conversion analytics
- Track KPIs including lead-to-activation ratio, onboarding TAT, drop-offs,
- Provide insights to improve funnel efficiency and sales productivity

Compliance, Risk & Regulatory Coordination
- Ensure sales operations adhere to RBI guidelines, KYC/AML norms, PCI-DSS requirements, and internal risk policies
- Act as the key liaison between Sales, Risk, Compliance, and Operations teams
- Oversee documentation quality, merchant risk categorization, exception handling, and audit readiness
- Support internal, bank part

📌 Sales Support (Noida)
🏢 Paytm Payments Services
📍 Noida