Services: Datacenter Operations and Management (DC & DR)
Service Window: 24 X 7 (Monday to Sunday.)
In-Scope Activity:
? Monitor and Maintaining DC Environment as per standards defined.
? Restore activities of stratus servers.
? Backup and restore activities using VERITAS utilities.
? Maintenance of VERITAS policies and configuration of backup, clients, etc.
? Maintenance of Master servers and Media servers.
? Processing data restoration requests.
? Media Management -Onsite and Offsite media movement.
? Maintaining Inward and Outward of server hardware.
? Maintaining Inventory of software licenses and media library.
? Call logging for all server hardware issues.
? Maintaining register for physical access in Data center.
? Preparation of Data Center status report which includes previous days backup, workplace checks, hardware failures,
network checks.
? Provide for vendor management/call management.
? Monitor datacenter environment settings temperature and power etc.
? Maintain ITIL CMDB, ITIL process management.
? Coordinating with admin department for inventory.




? Assets tagging, labeling and inventory management.
? Access management for datacenter and maintain physical activity.
? Monitoring of all Servers hardware’s, Network equipment’s and network links through tool (Manage Engine Ops
Manager) provided by NCDEX for CPU, Memory, Disk space and critical events
? Dc-Ops team will open the tickets in ticketing tool and assign to appropriate group
? Daily monitoring of Servers, Storage, Network equipment for hardware error or warning (umber lights)
· Follow up for Severity 1 tickets till closure
· L1 Support for Microsoft & Unix administration activity
? Deployment of anti-virus agent’s and anti-virus signature on all DR servers and desktops
? Perform change management process as per NCDEX Requirements
? Monitor backup jobs and take adequate actions if necessary
? Inventory management of all DR servers located at NCDEX DR site
? Call Ticket Management
? Vendor Mana

📌 Datacenter Operations (Mumbai)
🏢 3i Infotech
📍 Mumbai