HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.
HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com
At HMH we are looking for experienced Staff Operations Engineer to join our team of support professionals in our Tier 3 customer support team. This is a team of engineers and operations specialists, within our Technology Solutions Group, working alongside software development, QE and Data Science teams.
We are looking for candidates who have a strong technical background, and a customer-focused approach to managing and solving problems for our customers. Working in a customer issue support team, you will focus on :-
- Tools & app development for our customer support platform
- Application issue triage & root-cause investigation
- ETL, cross-DB data analysis & scripting
- App log tracking, app monitoring and performance analysis
- Working across engineering development teams to identify key trends and help develop solutions to known problems.
The Senior Support Engineer is the primary owner for support of our key platform applications, working with a diverse Software Development organization comprising onsite development staff and offshore support teams. We expect you to interface directly with development and support teams, and operate independently in that environment, as well as working with our customer-facing teams to ensure we provide a responsive, reliable support service.
Requirements:
- Educated to Associate Degree level
- 8 to 14 years of experience in an Engineering setting. Experience in software development & applicati
📌 Staff Operations Engineer (India)
🏢 HMH
📍 India