- Deliver Copilot Studio training sessions, demos and hands-on walkthroughs to internal team members and client users — introductory sessions, guided labs and follow-up Q&A.;
- Prepare and maintain training material: session decks, lab exercises and sample data, quick-reference guides, FAQs and short recorded walkthroughs.
- Build simple agents in Copilot Studio for use in demos, labs and training scenarios, and keep them working as the platform changes.
- Run adoption support activities — drop-in sessions, office hours and floor-walking — helping recent users get their first agent working and answering questions patiently.
- Support requirement gathering: attend workshops and client meetings, take clear structured notes, capture actions and follow up on open questions.
- Document requirements, process flows, use cases and user stories, and keep them current as they change.
- Support use-case discovery — helping capture and describe candidate agent scenarios and what each one would need to work.
- Support testing and UAT: write and execute test cases, log and track defects,



and coordinate business users through testing.
- Collect feedback after each training session and use it to improve the content and the way it is delivered.
- Handle training logistics — scheduling, invitations, attendance tracking, feedback surveys and simple reporting on completion and uptake.
- Maintain project documentation and trackers, and support status reporting for the engagement team.
- Build your own knowledge of Copilot Studio and the Microsoft 365 ecosystem, working towards delivering sessions independently and taking on wider business analysis work.

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- 0–1 years of experience in business analysis, consulting, training, functional support, technology or a similar role. Fresh graduates are encouraged to apply. Relevant internships, academic projects or self-learning experience will be considered.
- Excellent verbal and written communication in English — this is the single most important

📌 Delivery Associate (Bengaluru)
🏢 Avanade
📍 Bengaluru