Job Title
SAP Integration Suite Support Engineer (SAP CPI)

Role Type
• Offshore Integration Support Team (India)
• Supporting multiple European customers

Location – Hyderabad (Hybrid)

Role Overview
We are looking for a SAP Integration Suite Support Engineer to join our offshore
support team in India. This role focuses on handling integration support tickets for
multiple customers using SAP Integration Suite services such as Cloud Integration
(CPI), API Management and Event Mesh.
The engineer will be responsible for analysing integration issues, troubleshooting
production problems, implementing bug fixes, and maintaining integration flows
across different customer landscapes.
The role requires solid technical expertise in SAP CPI and integration technologies,
combined with the ability to independently investigate issues and provide reliable
solutions.

Key Responsibilities
• Act as the primary technical owner of support tickets related to SAP
Integration Suite services.
• Analyse incidents and service requests raised through ticketing tools such as
Jira.




• Troubleshoot issues in SAP Cloud Integration (CPI) including message failures,
mapping issues, connectivity problems, and adapter errors.
• Monitor and maintain integration scenarios across multiple customer
environments.
• Perform bug fixes and minor technical corrections in integration flows.
• Implement approved enhancements or adaptations to existing integration
flows after customer approval.
• Investigate and resolve runtime issues, message processing errors, and
connectivity problems between SAP and third-party systems.
• Work with API Management and Event Mesh where integrations involve APIs
or event-based communication.
• Analyse logs and monitoring tools to identify root causes of integration
failures.

• Maintain documentation of solutions, known issues, and troubleshooting
procedures.
• Collaborate with solution architects and development teams for complex
issues requiring design changes.
• Provide t

📌 SAP Integration Suite Support Engineer (Hyderabad)
🏢 Amista
📍 Hyderabad