Role Overview - Work location Gujarat - Rajkot
We are looking for an Associate Field Support Engineer to provide on-site (field) technical support across client locations. The role involves hands-on troubleshooting of end-user devices, coordinating with centralized IT teams, and ensuring quick resolution of issues to maintain business continuity.
Key Responsibilities
- Provide L1 support for desktops, laptops, printers, and peripherals
- Install, configure, and troubleshoot Windows OS / basic applications
- Handle incident & service requests through ITSM tools (ServiceNow/Manage Engine)
- Support MS Office / O365 / Outlook / Teams issues
- Assist in hardware setup, IMAC (Install, Move, Add, Change) activities
- Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN – basic level)




- Maintain asset inventory and documentation
- Follow SLA guidelines for ticket resolution and updates
- Escalate unresolved issues to L2/L3 teams
- Provide basic remote support to users

Required Skills
- Basic knowledge of Windows OS (Win 10/11)
- Understanding of hardware troubleshooting
- Familiarity with Active Directory (basic)
- Knowledge of MS Office / O365 tools
- Basic networking concepts (IP, DNS, DHCP)
- Good communication and customer handling skills
- Willingness to work in shifts / onsite support setting
Note : 1st Saturday and 3rd Saturday are working Days
2nd and 4th Saturday are Holiday

📌 Associate Engineer-Desktop Support (Ahmedabad)
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