Role Summary

Lead, train and supervise the team handling e-visa applications. Ensure smooth process flow, high quality responses, accurate documentation, and valuable agent performance.

Key Responsibilities

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Mentor & coach team members on e-visa processes, requirements, documentation, and SOPs

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Monitor and ensure timely follow ups with B2B / B2C agents for pending applications

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Oversee real time updates in internal tracking systems (submission status, reference numbers etc.)

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Ensure accuracy & consistency in communications and documentation with agents & front office staff

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Handle escalations, quality checks, error detection, and corrective feedback

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Maintain performance metrics (turnarounds, error rates, agent satisfaction)

Required Skills & Qualifications

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Strong experience in e-visa / visa operations / immigration documentation

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Good leadership / coaching skills; ability to guide & improve team performance

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Excellent communication skills (written & verbal)

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Detail oriented & process driven; comfortable with tracking systems/tools

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Ability to manage multiple priorities, high volume, and maintain quality under deadlines

📌 E-Visa Team Coach (Mumbai)
🏢 Atlas Tours & Travels
📍 Mumbai