Responsibilities
Analyze CPU, Memory, Disk, Application, and Network performance metrics.
Investigate performance bottlenecks and recommend remediation actions.
Generate and manage SysTrack reports and dashboards.
Support Digital Experience Monitoring (DEM) and End User Computing (EUC) initiatives.
Work with IT teams to identify root causes of endpoint performance issues.
Monitor application performance and user behavior analytics.
Participate in incident, problem, and change management activities.
Maintain SysTrack agents and ensure data collection accuracy.
Prepare operational documentation and knowledge articles.
Support automation and reporting initiatives using SysTrack data.
Monitor enterprise endpoints through SysTrack.
Perform system performance analysis and trend reporting.
Troubleshoot endpoint and application-related issues.
Coordinate with infrastructure, desktop, and application teams.
Ensure compliance with operational procedures and SLAs.
Create weekly/monthly performance reports.
Provide recommendations for user experience improvements.
Maintain asset and performance visibility across the setting.
📌 TCS IS HIRING FOR Automation (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata
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