Designation - Manager - Customer Support
Preferred Work Profile:

Key Responsibilities:
· Manage and resolve customer complaints in a timely and effective manner.
· Lead warranty management activities, including claim processing, validation, and closure.
· Coordinate with service, operations, and technical teams to ensure customer issues are addressed promptly.
· Monitor complaint trends and implement corrective and preventive actions to improve customer satisfaction.
· Ensure compliance with warranty policies, service standards, and organizational procedures.
· Drive continuous improvement initiatives in after-sales service and customer support operations.
· Maintain strong customer relationships and act as the primary escalation point for critical issues.

Core Competencies:
· Customer Complaint Handling
· Warranty Administration & Management
· Operations & Maintenance (O&M;)
· Service Operations
· Customer Relationship Management
· Root Cause Analysis & Problem Resolution
· Team Management and Cross-functional Coordination
This profile highlights a solid O&M; background with primary accountability for customer complaints and warranty management.
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📌 Operations Maintenance Manager (Bengaluru)
🏢 Emmvee Group
📍 Bengaluru