Patient Relationship Coordinator
Organisation: Crystal Eye Hospital
Reports to: Centre Manager / Business Head
Role Summary
We are looking for a confident and empathetic coordinator to guide patients through counselling, treatment planning, financial discussions, booking, and follow-up.
Candidates may come from sales, management, healthcare, hospitality, or customer-service backgrounds. Former optometrists, nurses, and other clinical professionals interested in moving into patient counselling and coordination are encouraged to apply.
Key Responsibilities
Understand patients’ needs, concerns, lifestyle, and expectations.
Explain hospital services and doctor-advised options in simple language.
Coordinate consultations, investigations, procedures, and follow-ups.
Reinforce the doctor’s advice without independently making clinical recommendations.
Explain treatment estimates, packages, insurance, and payment options.
Address non-clinical concerns and escalate medical questions to the doctor.
Follow up with patients and support treatment or procedure bookings.




Maintain accurate counselling, follow-up, and conversion records.
Coordinate with doctors, optometrists, nurses, diagnostics, billing, and other teams.
Work towards patient-satisfaction, conversion, and revenue targets ethically.
Candidate Profile
Graduate or diploma holder in any relevant discipline.
Suitable backgrounds may include:
Sales and relationship management
Optometry
Nursing
Healthcare coordination
Hospital administration
Management and marketing
Hospitality and customer service
Healthcare experience is preferred but not mandatory.
Former optometrists or nurses seeking a non-clinical, patient-facing role may apply.
Robust communication, counselling, coordination, and follow-up skills.
Empathetic, persuasive, organised, and comfortable working with targets.
Willing to undergo training in eye-care services, counselling, and ethical sales.
Key Performance Indicators
Patient satisfaction
Treatment conversion

📌 Patient Relationship Coordinator (Mumbai)
🏢 Crystal Eye Hospital
📍 Mumbai