Job Title: Assistant Manager–Inside Sales
Location: Pune, Maharashtra
Experience: 7+ years
Industry Preference: D2C / E-commerce / Consumer Products / Mobility / Wellness / BPO Sales Employment Type: Full time
Job Summary
We are seeking a result-driven Assistant Manager – Inside Sales to lead and manage the inside sales function, drive revenue growth, and improve conversion efficiency. The role involves handling high-volume leads, managing sales teams, optimizing processes, and ensuring a superior customer buying experience.
Key Responsibilities
Sales & Revenue Growth
• Drive daily, weekly, and monthly sales targets through inside sales channels.
• Monitor lead conversion funnels and optimize performance.
• Develop strategies to improve connect rate, qualification, and closures.
• Identify upsell and cross-sell opportunities.
Team Management
• Lead, coach, and mentor inside sales executives.
• Monitor individual performance and ensure KPI achievement.
• Conduct daily huddles, call audits, and performance reviews.
• Drive motivation and team productivity.
Lead & Process Management
• Ensure timely lead allocation and follow-up adherence.
• Monitor lead lifecycle: contact TAT, follow-ups, lost reasons, and closures.
• Improve lead handling processes to maximize conversions.
• Work closely with marketing to improve lead quality.
Quality & Training
• Monitor call quality and adherence to sales scripts and processes.
• Identify training needs and conduct refresher coaching.
• Improve objection handling and customer engagement standards.
Reporting & Analytics
• Track sales metrics: conversion rate, revenue per lead, connect rate, follow-up adherence.
• Generate performance dashboards and insights.
• Use data to drive decision-making and continuous improvement.
Customer Experience
• Ensure a consultative sales approach and excellent customer experience.
• Handle escalations and critical customer concerns when required.
Preferred Skills
• Experience in D2C or high-vo
📌 Assistant Manager-Inside Sales (Pune)
🏢 Frido
📍 Pune