Job DescriptionJob Description
NJob Title:
NCommunications & TrainingAnalyst
NLocation:
NIndia
nRemote/Hybrid
NRemote / Hybrid dependingon location
NTravel required
nOccasional travel between offices may be required
NDepartment:
NTransformation & Enablement
NReporting to:
NGlobal Lead, Business Transformation and Adoption
NPurpose of Role:
NTo support the creation, coordination and delivery of communications, training and enablement activities across transformation programmes. The role is responsible for drafting communications, developing user-friendly training materials, supporting training delivery, maintaining LMS content and helping users build confidence in new systems, processes and ways of working.
NScope:
NGlobal coverage with focus on APAC markets. No direct reports. Supports the Communications & Training Lead, programme team, market teams, change champions, super users and delivery teams by creating, maintaining and delivering communications, training and LMS content across multiple transformation workstreams.
NKey Responsibilities:
N
- n
- Draft, tailor andmaintain internal and external communications including FAQs, programme updates, market communications, leadership briefing materials, user announcements and client-facing content. N
- Translate programme, process and system information into transparent, simple and audience-friendly messages for different stakeholder groups. N
- Develop and maintain training and enablement materials including SOPs, user guides, quick reference guides, training decks, process walkthroughs, knowledge articles, videos and eLearning content. N
- Support LMS creation and administration, including course set-up, content upload, learning pathway maintenance, learner enrolment, completion tracking, reporting and content version control. N
- Coordinate and support training delivery, including scheduling sessions, preparing materials, issuing learner communications, tracking attendance and collec
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