We are looking for an L2 Application Support Engineer with hands-on experience in production application support, troubleshooting, Microsoft Azure, and Entra ID. The role will be responsible for resolving application incidents, monitoring application health, troubleshooting technical issues, and coordinating with infrastructure, database, development, and security teams to ensure application availability and stability.

Key Responsibilities & Skills

Provide L2 application and production support for business-critical applications and resolve incidents and service requests within defined SLAs.
Monitor application availability, performance, alerts, and system health; proactively identify and resolve potential issues.
Troubleshoot application errors, failures, performance issues, authentication issues, connectivity problems, and integration/API issues.
Analyze application logs, Windows/Event Viewer logs, Azure logs, monitoring alerts, and error messages to identify and resolve incidents.
Perform initial troubleshooting across the application, infrastructure, database, network,



and integration layers.
Support application configuration, service restarts, deployments, patches, and routine maintenance activities.
Troubleshoot application access and authentication issues involving Microsoft Entra ID, SSO, MFA, Conditional Access, Enterprise Applications, and user/group permissions.
Work with Azure-hosted applications and troubleshoot related Azure VMs, Storage, VNet, NSG, Azure Monitor, Backup, and connectivity issues as required.
Troubleshoot basic DNS, networking, VPN, firewall, and connectivity issues impacting application availability.
Support RBAC, App Registrations, and Service Principals for application access and integrations.
Use PowerShell, Azure CLI, Log Analytics, and KQL for application troubleshooting, monitoring, and investigation.
Coordinate with development, database, infrastructure, network, security, and vendor teams for complex issues and provide relevan

📌 SeniorSupport Engineer (Bengaluru)
🏢 Ascendion
📍 Bengaluru