Manager / Sr. Manager – Solar Service
Department: New Energy Solutions
Qualification: B.Tech / B.E. / MBA or equivalent
About the Role:
We are looking for an experienced Solar Service qualified to lead our PAN-India after-sales service operations for solar inverter products.
The role will be responsible for managing service teams across India, ensuring timely complaint resolution, handling customer escalations, and improving overall service performance.
Key Responsibilities
Lead and manage PAN-India after-sales service operations for solar inverters.
Manage and guide Branch Service In-Charges and service teams across India.
Monitor service complaints, breakdowns, response time, resolution TAT and service levels.
Provide support for technical troubleshooting, repair, preventive maintenance and warranty service.
Handle critical customer, dealer, distributor, EPC and channel-partner escalations.
Manage warranty claims, spare parts, repairs and replacements.
Analyse recurring field issues and drive Root Cause Analysis (RCA) and corrective/preventive actions.
Coordinate with Sales,



Projects, Production, Logistics, Quality and R&D; teams for effective service resolution.
Review service performance through MIS, dashboards and regular reviews.
Conduct technical training and capability development for service teams and channel partners.
Drive initiatives to reduce field complaints and improve service efficiency.
Travel across India as required for critical issues, service reviews and major projects.
What We Are Looking For
15–20 years of relevant experience, with strong experience in Solar Inverter Product Service.
B.Tech / B.E. / MBA or equivalent qualification.
Proven experience in PAN-India service operations and multi-location team management.
Strong technical understanding of solar inverters, troubleshooting, repair and maintenance.
Experience in customer escalations, warranty service, spare parts and field-service operations.
Experience managing Branch Service In-Cha

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