Job Description

The Associate is responsible for supporting day-to-day IT asset management and IT operations

across global SHQ locations. The role includes maintaining accurate asset records and assisting

with procurement, allocation, tracking, repair, recovery, and disposal activities.

The Associate will also support Microsoft Intune, Microsoft 365, endpoint detection and

response (EDR) tools, Windows/Linux environments, and basic cloud administration activities.

Responsibilities

Maintain accurate records of laptops, desktops, mobile devices, accessories, and software assets.
Manage day-to-day IT asset management and inventory activities across office locations.
Support asset procurement, allocation, transfer, repair, recovery, replacement, warranty tracking, and secure disposal.
Coordinate with third-party vendors for procurement, repairs, replacements, warranty support, and disposal activities.
Perform user onboarding and offboarding tasks, including device preparation, allocation, collection, and access-related activities.




Manage patching and security updates for laptops and workstations and support basic endpoint compliance checks.
Support MDM enrollment and device management through Microsoft Intune.
Collaborate with HR, Procurement, Finance, regional IT teams, vendors, and end users to support IT operational requirements
Assist with basic Microsoft 365 administration, including user accounts, licenses, groups, and mailbox-related activities.
Perform basic Exchange Online tasks, including shared mailboxes, distribution lists, mailbox permissions, and email troubleshooting.
Support endpoint security and EDR tools and ensure agents are installed, active, and compliant.
Provide day-to-day IT support and troubleshoot hardware, software, operating system, network, printer, VPN, email, and endpoint security issues.
Maintain asset documentation, inventory reports, onboarding/offboarding records, and operational documentation.
Support automation and process-imp

📌 Associate – Cloud Engineering (Pune)
🏢 SecurityHQ
📍 Pune