Job Role: Associate Technical Services Engineer - Windows Application Support
Shift: US Shift (24x7 Support Rotation)
Work Mode: Hybrid
Relevant Exp: 3+ Years
Job Location: Pune, Noida, Bangalore & Chennai

Job Description:
Role Overview
We are looking for an experienced IIS & .NET Application Support Engineer to support business-critical applications hosted on IIS in enterprise production environments. The role requires strong technical troubleshooting, excellent communication skills, and the ability to manage incidents in a 24x7 support environment.
Key Responsibilities
Support IIS-hosted .NET and .NET Core applications in production environments
Perform IIS administration, configuration, monitoring, and troubleshooting
Manage SSL certificates and HTTPS configurations
Support application deployments, releases, and environment-related activities
Handle Incident, Change, and Problem Management through ServiceNow
Analyse IIS logs and Windows Event Viewer logs to identify application issues
Perform Root Cause Analysis and resolve production incidents
Monitor application availability,



performance, and service stability
Coordinate with Development, Infrastructure, and Business teams
Support critical incidents and ensure timely service restoration
Maintain technical documentation, incident records, and resolution details
Mandatory Skills
3+ Years hands-on experience in IIS Administration
Excellent verbal and written communication skills
Windows Server Administration
.NET and .NET Core Application Support
SSL Certificate and HTTPS Configuration
Application Monitoring and Troubleshooting
Incident and Change Management
ServiceNow Ticketing
ITIL Fundamentals
Basic understanding of Active Directory
Ideal Candidate Profile
3+ Years Experience supporting enterprise applications in production environments
Robust troubleshooting, analytical, and problem-solving skills
Customer-facing application support experience
Ability to work effectively during critical production incidents
C

📌 Associate Technical Services Engineer (India)
🏢 Digihelic Solutions
📍 India