Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk
This role is part of the Customer Experience (CX) function, focused on delivering high-quality inbound support to U.S.-based customers once they are onboarded into the Maersk ecosystem. The Inbound Customer Service Agent will handle a variety of customer interactions, ensuring timely, accurate, and solution-oriented service.




Key Responsibilities
Manage inbound customer calls and provide prompt, professional, and accurate assistance.
Handle customer questions related to bookings, shipments, documentation, charges, and general service inquiries.
Perform case management activities, including creating, updating, and resolving customer cases in the system.
Support customer onboarding by guiding them through processes, tools, and available service channels.
Build and maintain strong customer relationships through transparent communication and consistent service delivery.
Assist with contract-related queries, charge clarifications, and basic dispute management by following established procedures.
Collaborate with internal teams to ensure smooth issue resolution and escalation handling.
Maintain strict service standards, including call quality, timeliness, and customer satisfaction metrics.
Role Expectations
Execute tasks of li

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