Company Description
Sutherland is a digital transformation company that combines human-centered design with real-time Analytics, AI, Cognitive Technology, and Automation to create exceptional Brand Experiences. With over 35 years of experience, Sutherland delivers measurable results and accelerates growth for its customers. The company is a team of global professionals who are operationally effective, culturally meshed, and committed to their clients and to each other.

Job Description

Knowledge Required: Storage/SAN/NAS/Storage Hardware.

Shift : 24/7 (Must be versatile doing any shift for longer period)
Location : Bangalore
NSA and Incentive : NSA Will be provided for Night shifts only and NSA and Incentive will be provided after completion of training
Work mode : WFO

Ensure accuracy: The Technical Support Manager position is a service delivery manager position responsible for supervising the operations and enhancing the performance of a Technical Support Team, including the areas of customer satisfaction, technical expertise,



and timeliness of support delivery and managing critical, high-impact issues.

Ensure quality: The Manager Technical Support will monitor and enhance the performance of the team in the areas of productivity, customer satisfaction, employee satisfaction and employee development, as well as enhance the goal of quality support by Technical Leads & Support Engineers and providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills, and technical ability.

Keep Sutherland aligned: The TSM will develop a forward-looking strategy for improving the team, business, and the overall organization’s performance. The manager will be responsible for their business overall success in driving customer and partner experience, responsiveness, readiness, and organizational health. The ideal candidate will have 3-5 years experience as a manager of phone-based technical support services. He or

📌 Storage Technical Support Manager (Bengaluru)
🏢 Sutherland
📍 Bengaluru