About KSKT & Kaze Living
KSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply-chain venture delivering naturally grown, chemical-free agro-produce directly from trusted farms - at fair prices for consumers and fair returns for farmers practising Good Agricultural Practices.
Kaze Living is KSKT's premium gourmet grocery marketplace - bringing fresh produce, artisan bakery, clean-label snacks, functional beverages, wellness essentials, and curated lifestyle products to discerning Delhi NCR households. Together, KSKT and Kaze Living are building a modern retail ecosystem that combines quality, transparency, and convenience across online and offline channels.
Website: www.ksktagromart.com

Role Overview
We are looking for a Training (L&D;) Manager to build and drive retail training across our store network -
covering SOPs, customer handling, and operational modules.
This role is critical to ensuring consistent standards and customer experience across all stores.

Key Responsibilities
Training Design
• Design and maintain SOPs and training modules for store operations, customer handling,



and
product/category knowledge.
• Build a structured onboarding and training curriculum for new store hires.
• Develop SOPs for customer interaction and query responses, including handling of complaints and
escalations.
Training Delivery & Governance
• Conduct regular in-store and classroom training sessions across the store network.
• Track training coverage, effectiveness, and store-level adherence to SOPs.
• Continuously refine SOPs/modules based on store feedback and observed gaps.

What We Are Looking For
• 4-6 years of experience in retail training/L&D;, with hands-on experience creating SOPs and training
modules.
• Robust experience in customer handling and customer interaction/response SOPs.
• Excellent communication and facilitation skills; comfortable training store teams in person.
• Structured and process-oriented, with strong documentation skills.
• Willingness to

📌 Training (L&D) HR Manager - Retail (Gurugram)
🏢 KSKT Agromart
📍 Gurugram