Job Description
Job Description: Relationship Manager – Customer Experience Job Title: Relationship Manager – Customer Experience Location: Faridabad Company: BPTP (www.bptp.com) Industry: Real Estate Department: Customer Experience Key Responsibilities 1. Customer Relationship Management - Serve as the primary contact for customers throughout their lifecycle with BPTP, from booking to possession and beyond. - Proactively engage with customers to address queries, requests and concerns, ensuring timely resolution. - Build long-term, trust-based relationships that enhance customer satisfaction and retention. 2. Customer Experience Delivery - Ensure smooth execution of all touchpoints including booking, payments, registrations, handovers and after-sales service. - Coordinate with internal departments (Sales, Finance, Legal, Projects) to ensure customer commitments are fulfilled. - Conduct regular follow-ups with customers to keep them informed about project status, documentation and timelines. 3.



Issue Resolution & Escalation Handling - Manage customer complaints and escalations with empathy, professionalism and urgency. - Ensure root cause analysis and corrective action to prevent recurrence of issues. - Maintain records of escalations and resolutions in CRM systems for reporting and tracking. 4. Process Compliance & Documentation - Ensure accurate and timely documentation related to customer interactions, agreements and financial transactions. - Adhere to internal SOPs, compliance requirements and regulatory guidelines in all customer interactions. - Support audits and compliance reviews with proper documentation and data. 5. Customer Engagement & Retention - Support in organizing customer engagement initiatives, events and communication campaigns. - Collect feedback from customers and share insights for continuous improvement. - Promote referral programs, loyalty perks and cross-selling opportunities. 6. Reporting & Insights - Maintain customer records and update

📌 Customer Relationship Management Manager (Noida)
🏢 BPTP
📍 Noida