What You Can Expect:

A. Operations Management & Oversight
Oversee the overall management and daily operations of the Air Freight Import Department for the West Region. Serve as the primary escalation point for shipment supervision, operational issues, exceptions, and high-value shipments. Ensure strict implementation of Standard Operating Procedures (SOPs), regional policies, and operational directives. Establish Tier 4 escalation controls for exempted, restricted, or sensitive commodities and ensure corrective actions are implemented. Drive operational efficiency, service quality, productivity, and profitability through continuous process improvement initiatives. Manage departmental resources effectively to maximize operational output and customer satisfaction. Monitor shipment lifecycle management and ensure adherence to customer commitments and internal SLAs. Review operational performance metrics and implement action plans to improve turnaround times and service levels.
B. Documentation & Quality Control
Conduct final reviews and sign-offs on all Accounts Payable (AP)



invoices post validation by Tier 1 and Tier 3 teams. Perform final reviews and sign-offs on Original Airway Bills (AWB), Accounts Receivable (AR) invoices, and related operational documentation. Verify document completeness and authorize shipment file closures submitted by Tier 1 and Tier 3 teams before final closure. Conduct regular job report analysis to identify, reduce, and eliminate loss-making shipments. Ensure compliance with customs regulations, airline requirements, trade compliance standards, and company policies. Maintain high standards of documentation accuracy and process adherence.
C. Commercial, Airline & Vendor Relations
Develop and maintain solid working relationships with airlines, co-loaders, customs brokers, transport vendors, and service providers. Negotiate operational arrangements and support procurement initiatives to improve service quality and cost efficiencies. Collabor

📌 Manager - Operations (Mumbai)
🏢 Rhenus Logistics
📍 Mumbai