Job DescriptionKey Responsibilities:
nSAP VIM Support: Act as SAP VIM SME, resolve production incidents and requests, troubleshoot invoice workflows, and drive permanent fixes for recurring issues.
nAMS Stabilization: Strengthen AMS support processes, improve operational maturity, close knowledge gaps, establish best practices, and mentor support teams.
nKnowledge Management: Develop and maintain knowledge articles, troubleshooting guides, runbooks, and operational documentation.
nTraining & Enablement: Create onboarding programs, role-based training, end-user guides, and self-service resources to improve adoption and reduce support demand.
nContinuous Improvement: Analyze support trends, reduce recurring incidents, optimize processes, and implement Shift-Left strategies through documentation, automation, and self-service.
nAI & Automation: Identify GenAI opportunities, develop GPT-based knowledge assistants, optimize knowledge content for AI, and enable AI-driven self-service.
nCollaboration: Partner with technical leads, AMS, business stakeholders, developers,



and ERP teams to drive operational excellence and long-term solutions.
nRequired Technical Expertise:
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- SAP: OpenText VIM, SAP FI/MM, invoice processing, workflow configuration, exception handling, and approval processes.n
- Operations: Production support, incident & service request management, RCA, problem management, and knowledge management.n
- Continuous Improvement: Process optimization, documentation & training, support model enhancement, KPI analysis, and Shift-Left strategies.n
- AI & Automation: Generative AI knowledge assistants (GPT), knowledge base optimization, self-service enablement, and process automation.n

nQualifications:
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- Extensive experience supporting SAP Vendor Invoice Management (OpenText VIM) in enterprise SAP environments.n
- Demonstrated success leading production support stabilization initiatives.n
- Robust understanding of SAP FI, MM, and invoice p

📌 SAP VIM Functional Consultant (Vasanthanagar)
🏢 GyanSys
📍 Vasanthanagar